Business Communication
CHAPTER 4 CONCEPT OF BUSINESS COMMUNICATION
MCQs PRACTICE QUESTIONS
1. What does intra personal communication mean.
(a) Communication with ourselves
(b) Communication with other
(c) both (a) & (b)
(d) None of above
2. What does interpersonal communication mean.
(a) Communication with ourselves
(b) Communication with other
(c) Both (a) & (b)
(d) None of the above
3. “The language of a politician obscures the truth. The language of an artist reveals it.” Who spoke these words ?
(a) Salman Rushdie
(b) John Keats
(c) Charles Darwin
(d) JM Keynes
4. “English has become the global language of business and finance.” Who spoke this line ?
(a) John Keats
(b) Salman Rushdie
(c) Nayantara Sehgal
(d) JM Keynes 5. “College teach one thing that is perhaps most valuable for the future employees to know.
This one basic skill is to organize and express ideas in writing and speaking.” Who spoke these words ? (a) Nayantara Sehgal
(b) Peter Drucker
(c) John Keats
(d) Salman Rushdie
6. Which of the following feature is not of communication ?
(a) Continuous
(b) Goal Oriented
(c) No flow of Message
(d) Inter-disciplinary Science
7. Study of Body language is known as —
(a) Anthropology
(b) Psychology
(c) Sociology
(d) Political science
8. Study of persuasion, perception and attitude.
(a) Anthropology
(b) Psychology
(c) Sociology
(d) Political science
9. Study of voting behaviour is known as.
(a) Sociology
(b) Political Science
(c) Anthropology
(d) Both (a) & (b)
10. Which of the following is not an importance of communication.
(a) Human Relation
(b) Inter-disciplinary science
(c) Personal Asset (d) Public Relation
11. Which is not a type of verbal communication.
(a) Oral
(b) Written
(c) Visual
(d) Gestures
12. Which is not a type of Non Verbal Communication.
(a) Gestures (b) Movements
(c) Eye contacts (d) Visual
13. Which of the feature belongs to choice of means and mode of communication.
(a) Nature of organisation
(b) Variable Means
(c) Distance Involved
(d) None of these
14. __________ is necessary for the completion of communication process.
(a) Encoding
(b) Decoding
(c) Feedback
(d) None of the above
15. Which of the following is not a part of seven ‘C’s of Effective communication.
(a) Clarity of expression
(b) Conciseness in presentation
(c) Correctness of facts
(d) Completeness of information
16. Which mode of communication is internal communication.
(a) Verbal communication
(b) Non verbal communication
(c) Both (a) & (b)
(d) None of the above
17. Which is not a communication flow.
(a) Upward
(b) Horizontal
(c) Vertical
(d) Diagonal
18. Which is a barrier to communication.
(a) True assumption
(b) Trust and confidence
(c) Planned way
(d) Ambiguity
19. Communication is essentially a __________ process.
(a) One way
(b) Three way
(c) Four way
(d) Two way
20. Facial expression; gestures; eye contact; nodding the head and physical appearance are the form of:
(a) Verbal Communication
(b) Oral Communication
(c) Non Verbal Communication
(d) Visual Communication
21. What is an essential part of Communication?
(a) Ongoing Process
(b) Goal oriented process
(c) To Create mutual understandings (d) Feedback.
22. Which Communication is essential for insuring mutual co-operation and understanding between different departments. (a) Sound Communication
(b) Organizational Communication
(c) Persuasive Communication
(d) Oral Communication
23. Flow of messages through several networks.
(a) Sound Communication
(b) Organizational Communication
(c) Persuasive Communication
(d) Written Communication
24. Which form of communication has a strong cultural context.
(a) Verbal Communication
(b) Non-verbal Communication
(c) Both (a) & (b)
(d) Oral Communication
25. An advantage of oral communication is:
(a) Partial Listening
(b) Effective tool of persuasion in Management.
(c) One sided Activity (d) No record or legal liability
26. What is a Coherence?
(a) Lack of poise
(b) Proper link between the sentence and the paragraphs.
(c) Confused thinking
(d) Branching off from the main streams of thought while writing the evidence
27. There are __________ C’s of effective communication.
(a) Six
(b) Seven
(c) Four
(d) Nine
28. ‘Intrapersonal’ Communication includes two or more persons.
(a) True
(b) False, it includes only oneself.
(c) True, in internal organisation only
(d) True, in matrix organisation only
29. ‘Inter-disciplinary Science’ means-
Knowledge from various other subjects
Knowledge from various types of communication
Knowledge from various sciences
None of the above
30. Communication is personal
(a) Art
(b) Talent
(c) Asset
(d) (a) & (b)
31. Press Release, Radio, Presentation, video Conferencing, which one of these is odd?
(a) Presentation
(b) Video conferencing
(c) (a) & (d)
(d) Press Release
32. Coherent presentation is an important factor of communication Here ‘coherent’ stands for:
(a) Clear
(b) Easy & Soft
(c) Soft
(d) None
33. Which factor is not in consideration while Choosing means & mode of communication.
(a) Cost factor
(b) Nature & weather of locality
(c) Resources
(d) Distance involved
34. __________ function is discharged in reverse.
(a) Feedback
(b) Receiving
(c) Decoding
(d) Encoding
35. Memo, Fax, Circulars, Manuals; emails
Which of these cannot be used for external communication?
(a) Circulars
(b) Manuals
(c) Memo
(d) All of above
36. Which of these is odd?
Distortions, Ambiguity, Lack of Controlling false assumptions, implied meanings, passing judgements.
False assumptions & Passing judgements
Ambiguity
Distortions & False assumptions All are correct
37. ‘Verbosity means’.
(a) Use of fine language
(b) Use of superfluous words (c) Use of rude and rough Language (d) Use of Unethical ideas.
38. Abrupt means.
(a) Sudden and unexpected
(b) Drowsy and lazy
(c) Unclear
(d) Displeased
39. Communication is the exchange of:
(a) Facts
(b) Ideas
(c) Signs
(d) Both (a) and (b)
40. Plain Language Commission insisted that the USP (Unique Selling Proposition) of business English should be:
(a) Ornamental
(b) Clarity
(c) Simplicity
(d) Both (b) and (c)
41. “The Language of a politician obscures the truth. The language of an artist reveals it” This is said by
(a) Salman Rushdie
(b) Peter Drucker
(c) Sydney J Harris
(d) Nayantara Sehgal
42. “ Reading maketh a full man, writing an exact man, Conference a ready man” who spoke these words. (a) Peter Drucker
(b) Francis Beacon
(c) Sydney Harris
(d) Salman Rushdie
43. Which of the following is not an advantage of written communication
More time consuming
Accurate and precise
Can be easily revised
Sufficient time for planning
44. Oral communication includes:
(a) Type recorder
(b) Flip charts
(c) Intercom
(d) Both (a) and (c)
45. Which of the following is a disadvantage of oral communication.
(a) Saves time
(b) Economical
(c) no record for future preference
(d) None of these
46. Visual Communication includes:
(a) Maps
(b) Slider
(c) Graphs
(d) All of the above
47. Which of the following is not a type of audio visual Communication:
(a) Cinema
(b) Video Conferencing
(c) Neon Hoardings
(d) All of the above
48. Lack of planning acts as a communication barrier.
(a) True
(b) False, if it is well co-ordinated
(c) false, planning can never be a communication barrier
(d) None of the above
49. Which mode of Communication is external communication.
(a) Verbal Communication
(b) Non-verbal communication
(c) Both (a) and (b)
(d) None of the above
Answer
1 (a) 2 (b) 3 (a) 4 (c) 5 (b) 6 (c)
7 (a) 8 (b) 9 (d) 10 (b) 11 (d) 12 (d)
13 (c) 14 (c) 15 (b) 16 (c) 17 (c) 18 (d)
19 (d) 20 (c) 21 (d) 22 (a) 23 (b) 24 (b)
25 (b) 26 (b) 27 (b) 28 (b) 29 (c) 30 (c)
31 (d) 32 (a) 33 (b) 34 (a) 35 (c) 36 (d)
37 (b) 38 (a) 39 (d) 40 (d) 41 (a) 42 (b)
43 (a) 44 (d) 45 (c) 46 (d) 47 (c) 48 (a)
49 (c)